Contact Support Hub
Get assistance, submit feedback, or request features
Send Us a Message
Have questions about combined age group math, Stripe subscription activations, or local storage roster transfers? Fill out the contact ticket, and our support staff will reply as soon as possible. Alternatively, contact support directly at support@masters-relay-planner.com. Our support team is dedicated to providing you with the highest level of assistance, whether you are running a small local club meet or organizing a large-scale national championship. We understand that organizing swim relays is a complex task with numerous variables, and we are here to ensure that your experience with our optimization tool is seamless and productive. We encourage you to reach out with any questions, bug reports, feature requests, or mathematical feedback. Our typical response time is under 24 hours during standard business days, but it may vary slightly during major regional swim meet weekends.
Support Operations
Our engineering team handles optimization metrics. If you have custom mathematical logic suggestions, feel free to link to your papers or code implementations. Our optimization engine is built on advanced Integer Linear Programming (ILP) algorithms designed to determine the absolute fastest or most strategically balanced relay combinations. We model swimmer times, stroke specialties, and USMS age bracket constraints to find global optima that a human coach would spend hours calculating. If you have comments on the underlying optimization model, such as suggestions for incorporating specific rest time variables between back-to-back swims, custom relay splits, or mixed-gender balance adjustments, our development team is eager to review your proposals and technical documentation.
Club Address
Masters Relay Planner Club
Suite 405, Aquatics Center Drive
Melbourne, VIC 3000, Australia
Support Hours
Monday - Friday: 9:00 AM - 5:00 PM (AEST)
Saturday - Sunday: Closed (We are at Swim Meets! Look for the Masters Relay Planner banner at the pool!)
Need Swimmer Documentation?
Check out our technical documentation hub to read explanations on ILP optimization, USMS combined age constraints, or MEDLEY strokes strategic selections. Our documentation provides deep dives into the mathematics of relay planning. You can learn how the software handles missing times by imputing reasonable baselines, how it enforces stroke order restrictions, and how it calculates age group combinations to maximize overall relay performance. We also maintain guides on importing and exporting your swimmer lists using CSV templates, syncing data across multiple devices, and managing user roles for club assistants.
Visit Docs Hub →Technical Insights & Data Privacy
The Masters Swim Relay Planner takes your data privacy seriously. By default, all swimmer roster data, including age, gender, and individual stroke times, is persisted locally in your browser using local storage. This data never leaves your device unless you choose to sync your account with our secure cloud database by upgrading to a Pro plan. The local data is stored under the key 'mastersRelayRoster' and is structured in a lightweight JSON format. When you share a meet setup using our URL sharing feature, the roster and event configurations are compiled, compressed, and encoded into a URL-safe Base64 payload. This allows you to collaborate with co-coaches by simply sending them a link, without requiring any account setup or database records. If you experience issues with data loss, ensure that you have not cleared your browser cache, or consider upgrading to a synced Clerk account.
Billing & Subscription Administration
If you have upgraded to a Pro subscription, your payment details and billing history are handled securely by Stripe. We do not store or process credit card information on our servers. The Pro tier unlocks advanced capabilities such as unlimited swimmer rosters, ad-free layouts, and multi-meet management. If your plan is not activating immediately, please allow up to five minutes for the webhook from Stripe to update your Clerk public metadata flags. You can check your account status at any time under the billing settings, where you can also access the Stripe billing portal to update payment methods, download invoices, or cancel your subscription. For custom club invoicing or multi-coach team billing options, please submit a ticket under the billing category.